Shipping
MONNA umbrellas are oversized, so we partner with couriers to get your umbrella to you. We offer flat-rate shipping of $10 Australia-wide, with delivery typically taking 3–5 business days from the time you order.
By default, orders are delivered without a signature, with authority to leave your parcel in a safe place. If you’d prefer to sign for your delivery, you can opt in at checkout.
Please note that if a signature is required and you’re unavailable to receive your delivery, you may need to collect your order from a courier depot or pay for redelivery at your own expense.
What can be returned?
We want you to love your MONNA umbrella. If you change your mind, we're happy to accept returns on unused items in their original condition and packaging within 14 days of receiving your order.
To be eligible for a return, your item must be:
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Unused and in original condition
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In its original packaging
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Returned within 14 days of delivery
Sale items are not eligible for return. Items purchased through a third-party retailer must be returned through that retailer. The cost of shipping cannot be refunded.
How do I start a return?
Simply email us at hello@monnabeach.com with your order number and reason for return. We'll respond within 1–2 business days with next steps.
Note that the cost of return shipping will be deducted from your final refund amount.
When will I receive my refund?
Once we receive your return, we'll inspect it within 3–5 business days. If approved, your refund will be processed back to the original payment method. Please allow up to 14 days for the funds to appear on your statement.
Exchanges
We do not offer direct exchanges. If you'd like a different product, simply return your item following the process above and place a new order.